Here you'll find answers to common questions our clients ask. If you don't see what you need, call us or contact us online.
- What type of products and services do you provide?
- How do I go about getting a quote from you?
- At what resolution should I save my photos and graphics?
- What is a proof and why is it important that I look at it?
- Why do the printed colors look different from the colors on my screen?
- What is the Pantone Matching System?
- Is white considered a printing color?
- What file format should I use when submitting my electronic document for printing?
- Once I submit the documents, how long will it take to finish my job?
- What forms of payment do you accept?
- Do offer storage?
- What is variable data printing?
- What does personalization mean?
- How can I eliminate paper jams and curls on my forms?
- Are you a “green” company?
- What does print bleed mean and what do you require?
- Is there a Spanish speaking translator at GreenWorx?
- Can I bring in my own products to have printed or altered?
What type of products and services do you provide?
Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services pages.
How do I go about getting a quote from you?
Well, since you're here, we suggest you use our get a quote form. Otherwise, the best way to ensure that we get all the information necessary to accurately estimate is to give us a call at 903-872-5922 and talk with one of our customer service representatives, or email us at email@example.com.
At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi at final print size.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
What is a proof and why is it important that I look at it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.
Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
For our Direct to Garment printing white ink is typically utilized as a base coat especially on darker garments.
What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
Once I submit the documents, how long will it take to finish my job?
Simple jobs are often completed in less than a day. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do, and we’ll always work with you to find ways to complete your project when you need it.
What forms of payment do you accept?
Payment in full is required at the time your order is placed due to all design, work & products created are custom made for your individual needs. We accept cash, or checks with a valid photo I.D. We can also accept major credit cards with a 3.25% surcharge added to cover the processing fees. Open term Net 20 Days commercial accounts are available, please ask for a credit application. Open term accounts must be approved PRIOR to placing orders. Contact us for details at 903-872-5922
Do offer storage?
Yes. We offer free storage of most products. In some cases, minimum quantities may apply.
What is variable data printing?
Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.
What does personalization mean?
Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient.
Personalizing can be as simple as a unique name and address on every printed piece. But more sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.
How can I eliminate paper jams and curls on my forms?
It is important to store your laser forms in a humidity-controlled environment when possible. Store your forms in the same room as your laser printer at least 24 hours before printing.
Are you a “green” company?
Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. In addition to energy-efficient equipment and organic water-based inks, we can perform many print jobs using recycled paper stock. If you would like to use recycled paper for your next print job, let us know. You’ll be pleased with the results and feel good about helping the environment, too.
What does print bleed mean and what do you require?
Bleed is a printing term that is used to describe a document which has images or elements that touch the edge of the page, extending beyond the trim edge and leaving no white margin. When a document has bleed, it must be printed on a larger sheet of paper and then trimmed down to the final size.
For instance if I have an invitation with the finished size of 5 in x 7 in the document print size would be 5.25 in x 7.25 in. The larger sheet would then be trimmed .125 in on each edge. Giving you a clean finished print with no white borders.
Is there a Spanish speaking translator at GreenWorx?
Yes we have two Spanish speaking employees working at GreenWorx. Ask for Olivia or Leticia.
Can I bring in my own products to have printed or altered?
No, we do not print, cut, alter and customer supplied products. It becomes a liability issue and your product might cause our machines to have issues.